物流企业内部冲突与组织绩效的实证研究

An Empirical Study on Internal Conflict and Organizational Performance of Logistics Enterprises

在我国经济增长的过程中,物流企业发挥着极为重要的作用,已成为我国经济的重要组成部分。近年来,我国物流企业内部冲突数量呈现上升趋势,这直接导致企业员工满意度、工作积极性下降,进而影响企业目标的实现。通过设计冲突水平量表,构建数学模型对企业内部冲突水平与组织绩效之间的相关性进行实证研究,结果表明内部冲突水平值与满意度值之间存在倒"U"型的曲线关系。

Through designing the scale of conflict level and formulating the mathematical model, the paper studies empirically the correlativity between the level of internal conflict of a logistics enterprise and its organizational performance and finds the relationship between the level of internal conflict and of satisfaction can be represented by a curved line in the shape of inverted U.