ISO/9000质量管理基本概念与高校管理

ISO/9000 Quality Management System and university management

高等院校引入ISO/9000族标准质量管理体系,将促进学校改进教育方法,树立以学生为关注焦点的教育理念,阐述了ISO/9000族标准质量管理体系中的基本观念,8项基本管理原则与高校管理,进而探索了ISO/9000质量管理标准与高校传统管理的结合。

The introduction of ISO 9000 quality management system into universities will promote the improvements of higher education methodology in university. The fundamental concepts of ISO 900 family are introduced first in this paper. The emphasis is then focused on the conformance between ISO 900 quality management system and university management, including eight quality management principles： customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships.