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银行理财顾客感知利益维度构建及其量表开发 被引量:4

On the Construction of Perceived Benefit Dimension of Bank Financial Customer and its Measurement Sale Development
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摘要 本文在文献回顾的基础上,结合深度访谈与内容分析的结果,构建了银行理财顾客感知利益的构成维度,通过对1 010位银行个人理财顾客的调研数据验证了量表的信度与效度。不仅为后续学者的研究提供了参考,而且为弥补银行理财产品营销实践中的不足提供了借鉴。 Based on a review of literature,with the result of deep interview and content analysis,I construct a dimension of perceived benefit of banking financial customer,and testify the reliability and validity of measurement scale by analyzing the data of 1010 banking financial customers.It can not only provide a reference for the research of following scholars,but also for making up for the shortcomings of marketing practice of bank financial products.
作者 张童
出处 《现代财经(天津财经大学学报)》 CSSCI 北大核心 2012年第3期81-88,共8页 Modern Finance and Economics:Journal of Tianjin University of Finance and Economics
关键词 银行理财 顾客感知利益 量表开发 bank financial customer perceived benefit measurement scale development
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参考文献6

  • 1Kotler P,Keller K L.Marketing Management.Pear-son Education Inc.,2009.
  • 2Lapierre Jozee.Customer-Perceived Value in Indus-trial Contexts.Journal of Business&Industrial Mar-keting,2000,15(2/3):122-140.
  • 3McCollugh M.A.,Gremler D.D..A Conceptual Model and Empirical Examination of the Effect of Service Guarantees on Post-purchase Consumption E-valuations.Managing Service Quality,2004,14(1):58-74.
  • 4Po-Tsang Chen,Hsin-Hui Hu.How determinant at-tributes of service quality influence customer-per-ceived value.International Journal of Contemporary Hospitality Management,2010,22(4):535-551.
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