护患沟通技能培训在优质护理实施中的应用

Implementation of nurse-patient communication skills training in high-quality care program

目的探讨护患沟通技能培训对患者满意度和护理人员素质的影响。方法制定护患沟通技能培训方案、内容与方法并实施于59名护理人员,同时不断反馈信息加以改进。结果护患沟通技能培训前后患者满意度与护士素质比较,差异有统计学意义(均P<0.01)。结论护患沟通技能培训在优质护理实施中是不可缺少的重要内容,是提高患者优秀满意度及护理人员素质的重要举措。

Objective To evaluate the effects of nurse patient communication skills training on patient satisfaction and professional quality of nursing staff. Methods We developed the scheme, contents, and methods of a nurse-patient communication skills training program, and collected feedbacks for improving the training. Results Patient satisfaction and nursesr professional quality were sta- tistically improved after the training （P〈0. 01 for both）. Conclusion Nurse-patient communication skill training is of significant im- portance in the high-quality care program, and it improves patient satisfaction and quality of nursing staff.