摘要
以ISO9000质量管理体系八大原则为基准,结合医院质量管理要求和服务特性,建立了质量管理月报制度并严格执行,对存在的问题进行科学管理,并对结果进行综合评价,实现了问题管理的程序化、整改措施的针对化、问题解决的系统化、评价激励的人性化,提升了医疗质量与服务水平。
Based on the eight principles of ISO9000 quality management, combined with the hospital quality management require- ments and services features, A monthly report rules on quality management was established. The problems in total quality management were orderly and scientific managed, and the results were comprehensive evaluated, which achieved the procedural management of hospital problems, systematic problem- solving and human motivation evaluation, improved health care quality and service level.
出处
《中国卫生质量管理》
2012年第2期42-43,共2页
Chinese Health Quality Management
关键词
医院
质量管理月报
持续改进
Hospital
Monthly Report of Quality Management
Continuous Improvement
