基于ISO9001与ISO/IEC19796标准构建远程教育质量管理体系之比较研究

Comparitive research on distance education quality management systems based on ISO 9001 and ISO/IEC 19796 Standards

本文在简要介绍ISO9001标准与ISO/IEC19796标准的基础上,结合华东师范大学网络教育学院质量管理体系构建的实践,对两个不同标准的"质量管理描述的参考框架"和"质量方法描述性模型"进行对比分析.通过分析认为,在构建质量管理体系过程中,ISO9001标准更关注对机构的组织管理和运营管理等较宏观层面,而在教育产品的设计、开发和实施等微观层面的管理体系构建则更适合用ISO/IEC19796标准进行指导.

This paper studied the relationship ~ difference about the ISO 9001 and ISO/IEC 19796 Standards, and compare the Reference Framework for the Description of Quality Management with Descriptive Model of Quality Approach. From the analyzation the article believes that ISO 9000 Standard pay more attention to macroqevel organization and operation management, and ISO/IEC 19796 to micro-level design, development, and implement of educational products.