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门诊输液室护士所受患者及家属攻击行为的调查分析 被引量:4

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摘要 目的为有效预防患者及家属攻击门诊输液室护士提供理论依据。方法发放自制调查表,内容包括有意阻挠、隐性攻击、显示敌意、正面攻击4项内容。结果患者及家属对门诊输液室护士有意阻挠行为89%,隐性攻击占5%,显示敌意占71%,正面攻击占13%。结论门诊输液室护士受到患者及家属攻击行为的可能性非常大。
作者 刘阳 张春凤
出处 《当代护士(中旬刊)》 2012年第4期131-132,共2页 Modern Nurse
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