优质护理服务示范工程对医患关系的影响

Effect of the high quality nursing service demonstration project on the doctor-patient relationship

目的探讨优质护理服务示范工程对医患关系的影响。方法采用回顾性研究比较实行优质护理服务示范工程前后护士临床工作水平、病区陪护率、患者对医护的满意度和医生对护理工作的满意度。结果实行优质护理服务示范工程后护士的护理水平得到提高，与实施前比较，病区陪护率从100．0％降低到70．0％，患者满意度从92．0％升高到99．0％，医生满意度从96．O％升高到100．0％，护理质控缺陷率从25．o％降低到12．0％，差异均有统计学意义（0分别为1116．3，180．3，2．8，5．6；P均〈0．05）。结论优质护理服务示范工程可以改善医患关系。

Objective To discuss the influence of the high quality nursing service demonstration project on the doctor-patient relationship. Methods Retrospective study was adopt to compare the nursing service, accompanying rate and patient＇s satisfaction rate before and after taking the high quality care service demonstration project. Results Nursing service had been improved, with accompanying rate falling from 100.0% to 70.0% （ X2 = 1 116.3 ,P 〈0. 05 ）, patients＇ satisfaction rate increasing from 92.0% to 99.0% （ X2 = 180.3, P 〈 0. 05）, the doctors＇ satisfaction rate increasing from 96.0% to 100.0% （ X2 = 2.8,P 〈 0. 05 ）, and nursing quality control deficiency rate decreasing from 25.0% to 12. 0% （ X2 = 5.6, P 〈 0. 05）. Conclusions The nursing service demonstration project can ameliorate the doctor-patient relationship by carrying out humanized