摘要
饭店的经营要求精细化管理,它的实现需要员工的集体努力,但是,饭店员工的个性和需求往往和既定目标存在冲突,这种冲突需要加强员工沟通才能化解,因此,关注饭店组织氛围的营造以推动员工沟通显得尤其重要。饭店组织氛围可以搭建员工沟通的基础,把握员工沟通的方向,实现员工沟通的目标,提炼员工沟通的精神,在强化饭店员工沟通方面收到事半功倍的效果。
Hotel operation prefers intensive management,which needs the efforts of the whole staff,but it may be contradictive to the staff's personality and desire.Hotel organization climate contributes to diminishing the conflict by building the platform for staff communication,gearing the direction of staff communication,achieving the summit of staff communication and modeling the spirit of staff communication.Hotel organization climate helps staff communication construction a lot.
出处
《旅游论坛》
2012年第2期67-69,共3页
Tourism Forum
关键词
饭店组织氛围
组织承诺
员工沟通
hotel organization climate
organization commitment
staff communication