专职管理部门在构建和谐医患关系中的作用

Functions of specialty management department in constructing the harmonious doctor-patient relationship

医患关系管理已成为医院管理中不可或缺的内容,许多医疗机构设立了专职医患关系管理部门,培养、锻炼了一批专职管理人员,成为构建和促进和谐医患关系的重要力量。作者根据自己的工作体会,论述了医患关系专职管理部门存在的必要性,工作的主要内容、原则和立场,需要协调的各种关系,对医患关系专职管理人员的素质和能力要求等有关问题。

The doctor-patient relationship management has become an indispensable contents of hospital management,many in the medical institutions set up a full-time doctor-patient relationship management department,training,exercise a batch of professional management staff,to set up and promote harmonious doctor-patient relationship important strength.The author according to their work experience,this paper discusses the doctor-patient relationship management department full-time the necessity of,the main content,principle and position,need to coordinate the various relations,the doctor-patient relationship management personnel of full-time the quality and ability of requirements,and other related issues.