摘要
目的:了解护士人际冲突处理形态的现状,探讨其影响因素。方法:采用便利整群取样法抽取郴州市4所医院的561名护士,采用护士一般情况调查表、冲突处理形态量表进行调查。结果:护士人际冲突处理形态按维度均值降序排列依次为整合、逃避、让步和支配;护士人际冲突处理形态在人口学资料上有统计学差异。结论:护患冲突是护士面临的主要冲突;人口学资料在不同程度上影响护士人际冲突处理形态。
Objective： To investigate the nurses＇ interpersonal conflict management pattten and its influencing factors. Methods： A total of 561 nurses in four hospitals were recruited by convenience sampling method and investigated by demographic questionnaire and the Rahim Organitional conflict Inventory-I.Results： The mean subscale scores of the Rahim Organitional conflict Inventory-II in descending order were ＂integrating＂, ＂avoiding＂, ＂obliging＂ and ＂dominating＂. The interpersonal conflict management patterns were significantly different with different demograghic data.. Conclusion： The conflict between nurses and patients was the main conflict and demographic data influcences nurses＇ interpersonal conflict management pattern to some extent.
出处
《中国护理管理》
2012年第4期74-76,共3页
Chinese Nursing Management
关键词
护士
人际冲突处理形态
影响因素
nurses
interpersonal conflict management pattern
influencing factors
