医护人员对优质护理服务示范工程重要性认知情况的调查

Cognition of medical personnels on the contents of high quality nursing care demonstration project

目的探讨医护人员对优质护理服务示范工程活动内容重要性的认知情况。方法选取189名医生和211名护士为研究对象，采用自行设计的“优质护理服务示范工程活动内容重要性认知调查表”对其进行调查，以了解医护人员对优质护理服务示范工程活动内容重要性的认知情况。结果医生对优质护理服务示范工程活动内容重要性的认知总得分率为92％，护士的总得分率为89．25％。医生、护士对优质护理服务示范工程活动内容重要性的认知总得分比较，差异无统计学意义（P〉0．05）；其中医院建立健全各项规章制度，建立基础护理责任制，病区护士明确基础护理职责，患者在整个住院期问护士能为患者提供健康指导和心理护理，患者入院时责任护士为其介绍优质护理示范工程的相关内容及医院各项安全注意事项7个条目护士得分为（3．59士0．65），（3．69±0．57），（3．59±0．61），（3．59±0．59），（3．54±0．64）分均低于医生的（3．84±0．40），（3．75±0．49），（3．75±0．44），（3．77±0．51），（3．75±0．43）分，差异均有统计学意义（t分别为3．05，2．03，2．02，2．20，2．49；P均〈0．05）。结论医生、护士对优质护理服务示范工程活动内容重要性总体认知较好，但对其中部分内容认知存在偏差。护理管理者应加大宣传力度，进一步坚定优质护理服务信念，明确优质护理服务的内涵，争取多部门的合作，保障优质护理服务的深入开展。

Objective To explore the cognition of medical personnels on the contents of high quality nursing care demonstration project. Methods A self-designed questionnaire was used to investigated 189 doctors and 211 nurses from one hospital in terms of their opinions towards high quality nursing care demonstration project. Results The total scoring rate of doctors was 92% and nurses＇ was 89.25%. There were no significant differences in the total scores between doctors and nurses （ P 〉 0. 05 ）. But the average score of five items such as establishing rules and regulations, establishing nurse job responsibility system, patients are informed about contents of high quality nursing care demonstration project and other notes when patients admitted to hospital, nurses could provide health guidance and psychological care for patients during hospital in doctors was（3.84±0.40）, （3.75±0.49）, （3.75 ±0.44） ,（3.77±0.51） ,（3.75±0.43）in order,and that in nurses was （3.59±0. 65 ）, （3.69±0. 57 ）, （ 3.59 ±0. 61 ）, （ 3.59 ±0. 59 ）, （ 3.54±0O. 64 ）, and the difference was statistically significant （ t = 3.05,2.03,2.02,2.20,2.49, respectively; P 〈 0. 05 ）. Conclusions Medical personnels have better understanding about the importance of the high quality nursing care demonstration project, but cognitive deviation of some contents exist in them. To ensure the implementation of high quality nursing care, nurse managers should strengthen their conviction and take some measures such as increasing propaganda, clearing the meaning of high quality care and cooperating with other departments.