配套支持系统建设在优质护理服务工程中的应用

Application of nursing supporting system in the construction of excellent nursing service project

目的探讨护理配套支持系统的建设对优质护理服务工程中的应用效果。方法护理部组织协调，成立静脉配置中心、中央运输中心，食堂及环境保洁实行社会化管理，职能部门工作前移服务临床，减轻护士人力资源压力，落实非护理专业项目的减负工作。比较配套支持系统建设实施前后护理时间、护理质量及患者满意度。结果配套支持系统建设实施后护士为患者的直接护理时间由实施前的（2．97±0．40）h增加到（3．86±0．50）h，输液配制时间由（5．03±0．40）h减少至（3．46±0．12）h，护理质量平均得分由（96．11±0．70）分提高到（99．38±0．53）分，差异均有统计学意义（t分别为13．9138，13．9137，10．44；P〈0．01）；患者满意度由95．13％提高到99．72％，差异有统计学意义（x2=15．03，P〈0．01）。结论配套支持系统有助于缓解护士压力，提高护理质量，使护士直接护理患者时间增加，患者满意度提高。

Objective To explore the application effect of nursing supporting system on the construction of excellent nursing service project. Methods To organize and coordinate the establishment of infusion medication distribution center and central transportation center. Dining hall and other logistical support measures were socially managed. To actively serve the clinical to alleviate the nurse human resource pressure and implement a nursing program to reduce negative jobs. Nursing time, nursing quality and patient satisfaction were compared before and after the establishment of nursing supporting system. Results After the establishment of nursing supporting system, direct nursing time rose from （ 2.97 ± 0.40） h to （3.86 ± 0.50） h, infusion preparation time decreased from （5.03±0.40） h to （3.46 ±0.12） h, and average nursing quality rose from （96.11 ± 0.70） points to （99.38 ± 0.53 ） points. The differences were statistically significant （ t = 13. 913 8, 13.913 7, 10.44, respectively; P 〈 0.01 ）. Patient satisfaction increased from 95. 13% to 99.72%. The difference was statistically significant （ X2 = 15.03, P 〈 0.01 ）. Conclusions Nursing supporting system could alleviate the pressure of nurses, improve nursing quality, increase direct patient care time and enhance patient satisfaction.