以ITIL为基础的IT服务管理应用研究

Research on Application of ITSM Based on ITIL

随着价格监测业务的不断扩展和信息化的发展,价格监测信息系统越来越复杂,对信息系统的依赖程度也越来越高。文中在价格监测系统中引入ITIL管理思想和工具,以提高对系统的运维效率。文中简要介绍了ITSM与ITIL的基础概念及相关内容,总结了以ITIL为基础的IT服务管理实施的主要策略,并结合价格监测业务实际,提出了在价格监测系统内实施IT服务管理的基本思路。从而通过IT服务管理进一步改善工作模式,提高IT资源的有效利用和业务运作的可用性、持续性,也试图为以ITIL为基础的IT服务管理总结出一套行之有效的实施和推广措施,让ITIL焕发出应有的光彩。

With the business expansion of price monitor and the development of informatization, the price monitor information system is more and more complex. The ITIL management idea and tool are introduced in the price monitor system to improve the maintenance efficiency of information system. It states ITSM and ITIL and the main strategy about the application of ITSM based on ITIL. Taking the actual situation in thought, also offer the main ideas of the application of ITSM. Further improve the working mode, the efficient use of IT resources and the availability ,persistence of business operation. Also attempt to sum up a set of effective implementation and promotion measures,let ITIL show its brilliance.