摘要
一站式服务中心是门诊的重要窗口。从合理配置人力资源、落实岗前培训、规范护士着装、预约挂号、提供导医咨询、接待处理投诉、落实便民措施等方面,总结了门诊一站式服务中心的优质护理实践情况。
The one--stop service center is an important window for outpatients. The paper summed up the application of high--quality care in the outpatient one--stop service center from several aspects including rational allocation of human resources, implementation of pre--service training, standardize nurse dress, appointment registration, reception for handling complaints, implementation of the convenience measures.
出处
《中国卫生质量管理》
2012年第3期26-28,共3页
Chinese Health Quality Management
关键词
优质护理
一站式服务中心
High Quality Care
One--Stop Service Center
