6Henry Chesbrough, Jim Spohrer. Services Science: A Research Manifesto. Communications of the ACM, 2006, 49 (7): 35-40.
7Roland T. Rust, Carol Miu. What Academic Research Tell Us about Service [J]. Communications of the ACM, 2006, 49 (7): 49-54.
8周慧,张立,江世亮.现代服务学与上海发展[N].文汇报,2008-07-27.
9Steven P. Galante. Service Concerns Feel Slighted By Federal Classification Code. Wall Street Journal (Eastern edition), 1986, (5): 1.
10Mary JO Bitner, Stephen W. Brown. The Evolution and Discovery of Services Science in Business Schools [ J ]. Communications of the ACM, 2006, 49 (7): 73-78.
