护理人员对应急人力调配工作满意度的调查与分析

Investigation of job satisfaction of nurses with emergency allocation of nursing human resource

目的通过护理人员应急人力调配工作满意度的调查,探讨护士应急人力调配机制在临床中的应用效果。方法 2011年1—10月选择上海交通大学医学院附属第三人民医院的护理人员进行问卷调查,了解求援频次、护士对援外工作的认可程度及对援外劳务收入的满意度等内容。结果 2011年1月—10月全院应急护士人力调配请求共发生55频次,其中,临床各科护士人力请求为43频次,占78.2%;医院突发任务中护士人力请求为12频次,占21.8%;区域内自助23频次,占41.8%,系统调配援助32频次,占58.2%;43.2%的护士对援出工作表示认可;60.2%护士对援外劳务收入不满意;40.9%护士认为对工作稳定性有一定影响。结论护士应急人力调配是医院现阶段解决护士人力不足的一种可行的应急代偿方法,但需要医院给予援助护士及相关科室恰当的经济支持,有利于提高护理人员援外工作的积极性和医疗质量。

Objective To investigate the job satisfaction of nurses with emergency allocation of nursing human resource,and explore the effect of this model in clinic.Methods From January to October 2011 the nurses asking for or receiving emergency allocation of nursing human resource in our hospital were investigated by questionnaire,including the frequency of asking for help,aid pattern and job satisfaction with aid.Results The total number of asking for emergency allocation of nursing human resource was 55,with 43 in clinic request（78.2%）,and 12 in unexpected task request（21.8%）;with 23 of self-help（41.8%）,and 32 of mutual aid（58.2%）.43.2% of nurses approved this model,but 60.2% were unsatisfied with the low income.40.9% of nurses thought the model influenced the job stability.Conclusion The emergency allocation of nursing human resource,which can solve the shortage of nursing manpower as a emergency compensatory style,is feasible.However,this aid model needs appropriate economic support by the hospital.