摘要
文章主要介绍了呼叫中心在IT运维工作中的作用。呼叫中心的职能,呼叫中心与IT服务管理流程的关系,呼叫中心的技术构架,呼叫中心的运营。为有效运用呼叫中心做好IT运维服务提供管理思路。
This article mainly introduces the Call-Center in the IT operation and maintenance, the functions of Call-Center, the relationship between Call-Center and IT service management process, the Call-Center technology framework and Call -Center operation. This article provides thinking to enhance the effectiveness of Carl-Center, improve the performance of IT operation and maintenance.
关键词
呼叫中心
IT运维
IT服务管理
Call-Center
IT operation and maintenance
IT service management
