“一对一”服务模式在产科门诊中的应用分析

The Analysis of "One to One" Service Approach'S Application in Obstetrical Clinic

目的:加强孕妇产前保健监测,提高产科门诊服务质量。方法:分别随机选取产科门诊实施"一对一"服务模式前后215例和256例孕妇进行问卷调查,选取产科门诊的13名医护人员进行深度访谈。结果:该模式将孕妇细分为普通孕妇、流动孕妇和高危孕妇;该模式实施后的孕妇满意情况明显好于实施前,同时,对医护人员提出了新的更高的要求。结论:该模式能为孕妇提供更高质量的医疗服务,有利于方便孕妇就诊,有助于加强对孕妇的保护和管理,要求产科医护人员具备更高的综合素质,在产科门诊中具有重要的应用和推广价值。

Objective：To strengthen the monitoring of prenatal care and to improve the service quality of obstetric clinics.Methods：conduct a questionnaire survey to 215 cases and 256 cases of pregnant women who were randomly selected before and after ＂ One to One ＂ service model was implemented in maternity clinic,make deep interview to 13 medical workers of obstetric clinic who were selected.Results：The pregnant women were divided into normal pregnant women,moving pregnant women and high-risk pregnant women;pregnant women＇s satisfaction after the implementation of the model was significantly better than before the implementation,also this model made a newer and higher requirements to medical workers.Conclusion：This model can provide more high-quality medical services for pregnant women,can make the treatment of pregnant women more convenient,can help to strengthen the protection and management to pregnant women,require medical workers of obstetric have higher overall quality,has an important application and popularization in maternity clinic.