期望理论在图书馆服务中的动态模型分析

The Dynamic Model of Expectancy Theory in the Library Service

文章对弗鲁姆的期望理论进行图书馆服务应用的解读,将激励水平、期望值、效价与相关性引入图书馆服务中,指出图书馆服务正是用户与馆员各自追求个体利益最大化的博弈过程。将"期望———服务———相关性———效价——激励"的动态过程与图书馆服务的特殊性进行有机结合,设计了期望理论在图书馆服务中的动态模型,并阐述了个体需求与期望值之间的函数关系、用户与馆员的服务过程表现具有双向性、服务过程的体验与满意作用于相关性、每个构成要素共同作用于激励系统等问题。

The article interprets Vroom expectancy theory in the library services application, introduces the level of expectations, potency, relevance and titer into the library services, and pointed out that the library service is the maximized game process for the user and the librarian to pursue individual interests. The article combines dynamic process of ＂ expectations--services-- relevarnce-- titer-- incentive＂ with the speciality of library services, and designs the dynamic model of the expentancy theory in the library services, and describes the functional relationship between the individual needs and the expectations, the bidirectional performance of the user and the librarian＇s service process, the experience and satisfied of service process with the role of correlation, each of the elements touether in incentive svstems, etc.