摘要
质量功能展开是一种顾客驱动的产品开发方法,目前广泛应用于多个领域的产品开发、质量管理的改进工作中。本研究尝试将质量功能展开方法引入质检机构顾客满意度评价工作,构建了"顾客满意度评价质量屋",建立了较完善的可数量化质检机构顾客满意度指数,形成顾客满意度指数综合评价体系。并以C所为案例进行了实测评价和改进探索。
Quality Function Deployment is customer-driven method, which has widely applied in product development and quality improvement in multiple industries. The paper focuses on introducing QFD into customer satisfactory evaluation of test institute, by setting up ＂function house for customer satisfactory evaluation＂ . The paper discusses the practical application of QFD in customer satisfactory measurement of C test institute.
出处
《标准科学》
2012年第4期77-81,共5页
Standard Science
关键词
顾客满意度
质量功能展开
质量屋
customer satisfactory, quality function deployment, function house
