门诊手术患者家属等待期间的焦虑状况及相关因素调查

Anxiety status and relevant factors investigation in family member of operation patients in outpatients department during waiting time

目的分析门诊手术患者家属等待期间的焦虑状态和相关因素，为改善护理服务质量提供依据。方法采用状态焦虑量表和自设问卷对50名门诊手术患者等待的家属进行焦虑状态及相关因素调查。结果50名调查对象中处于焦虑状态的家属占92％，其焦虑程度与门诊手术室的陌生环境、手术的成败及进展情况、医生的技术水平、手术的手续流程及费用有相关关系（P〈0．05）。结论门诊手术室护理人员应针对门诊手术患者等待期间家属的焦虑特点提供相应的护理支持，帮助家属减轻等待期间的焦虑程度。

Objective To explore the anxiety status and relevant factors in family member of operation patients in outpatients department during waiting time, and provide clue for improving nursing service quality. Methods Anxiety scale and self-design questionnaire were used to explore the anxiety status and relative factors of 50 family members. Results 46 family members were anxiety among the total 50 family members （92%）, and anxiety degree was associated with unfamiliar environment, progress of operation, technical level of doctors, process of operation and cost （ P 〈 0.05 ）. Conclusions Nurses in out-patients should provide available nursing supports; help them alleviate anxiety during waiting.