心理契约破坏对组织公民行为影响研究:基于后悔的中介作用

Research on the Influence of Psychological Contract on Organizational Citizenship Behavior: The Intermediary Role of Regret

鉴于已有心理契约破坏对组织公民行为负向影响研究在特殊情境与员工中适用有限,现根据员工与企业的社会交换动态过程,引入后悔这一中介变量,解释心理契约破坏对组织公民行为的影响机理。本文通过以知识型员工为样本的实证研究,证实了后悔在心理契约破坏影响除组织认同的其他组织公民行为四个维度中均发挥了部分中介作用。根据实证结果,解释了特殊情境下的心理契约破坏对组织公民行为负向影响不显著的原因,扩充了现有对心理契约破坏与组织公民行为的研究,为管理者改进组织公民行为水平提供借鉴。

Because the existing researches about psychological contract breach negative influence on organizational citi- zenship behavior do not apply to special situations and individuals, According to the dynamic social exchange between employees and enterprises, this study introduces the regret as an intermediary variable to explain the mechanism of the influence psychological contract breach on organizational citizenship behavior. This paper takes knowledge workers as the empirical research sample, and confirms that the regret partially mediate the effect about psychological contract breach negative influence on organizational citizenship behavior except organizational identification. Based on the empirical find- ings, the reason psychological contract breach negative influence organizational citizenship behavior was not significant is explained. This study extends the existing research on the relationship between psychological contract breach and organi- zational citizenship behavior and provides references for managers to improve the level of organizational citizenship behavior.