基于乘客满意度的公交服务水平模糊评价

Fuzzy Comprehensive Evaluation of Bus Service Levels Based on Passenger Satisfaction

从乘客的角度出发,建立了公交服务水平评价指标体系,保证了评价结果的客观性。在济南市公交乘客满意度调查的基础上,采用模糊评价方法对每层指标及济南公交的总体服务水平进行评价,济南公交总体服务水平的评价结果为"满意"。

From the perspective of the passengers,the bus service levels evaluation system to ensure the objectivity of the evaluation results.Evaluate each indicator as well as the overall level of bus service by fuzzy evaluation method based on bus passenger satisfaction survey of Jinan city,evaluation results of Jinan bus service level is satisfactory.