口腔专科医院门诊患者候诊需求调查

Investigation of the waiting demand of outpatients in stomatological hospital

目的调查口腔专科医院门诊患者候诊需求内容与形式，为针对性地服务提供依据。方法采用自设调查问卷对256例候诊患者进行候诊需求调查。结果患者需求内容得分排在前3位的条目分别是：本次治疗后应注意问题（3．64±0．53），口腔科常见疾病的预防（3．54±0．55），正确的刷牙方法和程序（3．50±0．62）。平均得分排在第1位的是“与本次就诊有关的问题”，得分（3．44±0．52）分；71．88％的患者愿意接受的展示形式为电视屏幕。不同性别、学历、是否初次就诊患者候诊需求得分比较差异均无统计学意义（P〉0．05）。结论在不同的科室放映不同专业常见疾病相关电视短片以及口腔健康教育短片能够部分满足患者的候诊需求。性别、学历、是否初次就诊对患者候诊需求无影响。

Objective To investigate the content and form of outpatients＇ requirement when they waiting to see the dentist in stomatological hospital. Methods Totals of 256 outpatients in a stomatological hospital were investigated with the self-designed questionnaire. Results Three important items of the content of outpatients requirement was respectively attention should pay to some problems about therapy （ 3.64 ± 0.53 ）, prevention of common dental disease （3.54 ± 0. 55 ）, right method and process of tooth brushing （3.50 ± 0.62）. Patients preferred to obtain the answer to the question about present visiting, scored （3.44 ± 0.52） ; there was 71.88% patients prefered the TV screen as the display form. There was no significantly difference in the score of outpatients＇ requirement among patients＇ gender, education background, whether the flint time to see the dentist （P 〉 0.05）. Conclusions Short telefilm about common dental disease of relevant professional department and oral health instruction in the waiting area could partial fulfill patients＇ requirement, while gender, education background, whether the first time to saw the dentist were no influence on the requirement of outpatients.