1Mark L Blazey, et al. Evans, Insights to Performance Excellence in Education: An Inside Look at the 2001 Baldrige Award Criteria for Education, Wisconsin: ASQ Quality Press, 2001.
2Jim Shiley and Chris Colloins, Going to Scale with TQM: The Pinellas County Schools" Journey Toward Quality, SERVE, 1997.
3Margaret A Byrnes, Robert A Cornesky, and Lawrence W Bymes,The Quality Teacher: Implementing Total Quality Management in the Classroom, Port Orange, FL: Comesky & Associates Press, 1994.
