摘要
针对当前中小型公共图书馆窗口流通服务中存在的新问题,提出了开展针对性培训、调整工作方向、提高沟通技巧等解决措施。
In the light of the problems currently existing in the window circulation service of medium and small-sized public library,this paper puts forward some solutions such as carrying out the targeted training,adjusting the working direction,and improve communication skills,etc.
出处
《科技情报开发与经济》
2012年第10期72-73,76,共3页
Sci-Tech Information Development & Economy
关键词
流通服务
窗口服务
读者服务
公共图书馆
circulation service
window service
service for readers
public library
