5Yahagi S. After product quality in Japan: management quality [J]. National Productivity Review, 1992, 11 (4) :501 -515.
6Azhashemi M. management quality and management ex- cellence [ J ]. Control. uly/Augest ,2001.
7Champy J. Reengineering Management [ M ]. New York : Harper - collins Pubishers, 1995.
8Hammer M, Stanton S A. The Reengineering Revolution [ M ]. New York : Harper Business, Inc. 1995.
9Hammer M. Beyongd Reengineering [ M ]. New York: Harper Business, Inc. 1996.
10Husband S,Purnendu M. A Conceptual Model for Quality Integrated Management in Small and Medium Size Enter- prise [ J ]. Inernational Journal of Quality & Reliabihy Manage -ment, 1997,16 (7).
