1Weisman CS,Nathanson CA.Professional satisfaction and client outcomes A comparative or generational analysis[J].Medical Care,1985,23:1179-1192.
2Johansson P,Oleni M.Patient satisfaction with nursing care in the context of health care:a literature study[J].Scandinavian Journal of Caring Sciences,2002(16):337-344.
3Joint Commission for Accredition of Health Care Organizations.Accredition Manual for Hospital 1992[M].Jcahco Chicago,IL,USA,1991:1.
5Locker D,Dunt D.Theoritical and methodological issues in sociological studies of consumer satisfaction with medical care[J].Social Science & Medicine,1978,12:283 -292.
6Fitzpatrick JM,White AE.The role of the nurse in high-quality patient care:a review of the literature[J].Journal of Advanced Nursing,1992,17:1210-1219.
7Williams S.Good communication in cancer nursing[J].Nursing Standard,1992,7(9):35-39.