电子文件管理的国际进展、发展趋势与未来方向

The International Progresses,Development Trends and Future Directions of Electronic Records Management

近年来电子文件管理研究的文献数量逐年增多,但多局限于单一国家或少数国家的电子文件管理经验,并大多关注电子政务背景下的电子文件管理系统建设问题,视角多基于信息技术或文件档案管理。本文采用文献调查和典型案例研究方法,对2008年以来的代表性英文期刊文献和澳大利亚、加拿大、新西兰、英国和美国的代表性电子文件管理法规、政策、标准及最佳实践指南进行了分析,旨在发现国际领域电子文件管理综合解决方案的国际进展、发展趋势和未来方向。研究揭示,越来越多的国家认识到电子文件管理的问题与挑战并将其列入电子政务建设的议程;采用多学科合作方法将文件作为信息资源和业务资产进行管理是电子文件管理的国际化发展趋势;制定综合集成管理方案整合、优化和创新组织和国家层次的电子文件管理和电子政务建设方案是电子文件管理的未来发展方向。

More and more literature has been written on years, however, much is limited to experiences of one electronic records management （ERM） in recent country or a few with more focus on electronic records management systems （ERMS）,either from IT perspectives or records and archives management perspectives. Literature review and case studies of representative policies, regulations, best practices guidelines from Australia, Canada, New Zealand, UK and U.S published after 2008 show problems and challenges of ERM in e-government are getting more and more recognized in e-government agenda. Current trends of ERM in e-government are toward muhidisciplinary and collaborative approaches to ERM managing records as information resources and business asset. Findings indicate that future directions of ERM in e-govern- ment would be toward meta-synthesis management at both organizational and national level, with integration concerns of collaboration, optimization and innovation of both ERM and e-government for civil service.