95598呼叫中心语音平台设计与实现

Design and Implement of 95598 Call Center Voice Platform

根据国家电网公司构建"大营销"体系战略部署和营销集约化发展要求,青海省电力公司构建具有应急能力强、可靠性高全省集中运行的95598呼叫平台,以提高供电服务质量和客户服务水平,提升95598服务品牌。

According to the requirement of constructing the large marketing＇ s strategic plan and marketing intensive management of State Grid Corporation, the provincial centralized operating 95598 call platform with strengthen emer- gency response capability and high dependability has been developed by Qinghai Electric Power Corporation, in order to improve the power supply service quality and customer service level, and promote 95598 service brand.