汽车配件部门的客户满意度建设

The Construction of the degree of satisfaction from Customer for the Department of motor Service Parts

主要论述了汽车配件部门如何通过广泛的客户支持功能、通畅的配件及信息流和良好的专业形象来增强客户满意度 ,以使之在激烈的汽车配件市场竞争中立于不败之地。

How to increase customer satisfaction through wide customer supporting function, smooth flow of parts and information and excellent professional image is discussed in this paper, so the automobile parts department will never fail in the strong competitive market.