信息交互过程中信息质量影响因素实验研究：基于用户体验与感知视角

Experimental Study on Information Quality Influencing Factors During Information Interaction： A Perspective of User Experience and Perception

文章运用了实验研究方法对网络环境条件下信息交互过程中用户体验与感知视角的信息质量影响因素进行研究。结果表明，信息交互过程中，基于用户认知、动机、情感、观感等角度的信息质量影响因素涵盖信息获取全过程，主要体现在技术功能、感观心理、过程服务、信息特征、用户个性与需求五个方面。同时，这些因素具有主观性、层次性与自调节性特点。研究结果将为通过优化用户体验与感知提升信息质量提供可兹借鉴的路径。

Through experimental study method, this paper studies the key factors of influencing information quality during information interaction from user information experience and perception in network environment. The results indicate that the key factors of influencing information quality from users＇ cognize, motivation, emotion and impressions during information interaction cover the overall process of information acquisition, and these factors are embodied in five aspects, such as technical function, sensory psychological, process of service, information feature, users＇ personality and demand. At the same time, these factors have characteristics as subjectivity, hierarchical and self-regulatory. Research results will provide reference path which could promote information quality through optimizing user information experience and perception.