摘要
目的:探讨急诊护理操作实施风险管理的临床价值。方法:2010~2011年在我院急诊科实施急诊护理操作风险管理,并观察其效果。结果:实施风险管理前受理投诉15例,实施风险管理后受理投诉2例,较实施前明显降低,取得了护患双方互利的效果,护士风险意识明显提高,自我保护意识也得到了加强。结论:急诊护理操作实施风险管理能有效改善医患关系,提高急诊护理质量。
Objective: To investigate the clinical value of the emergency nursing operations implementation of risk management.Methods:From 2010 to 2011 in our hospital emergency department,the implementation of emergency nursing operational risk management,and to observe its effect.Results: After implementation of risk managent,to obtain nursing suffering from the effects of mutually beneficial,significantly increased the risk awareness of nurses,self-protection awareness has also been strengthened,and before the implementation of significant difference.Conclusion: The emergency nursing operations,the implementation of risk management can effectively improve the doctor-patient relationship,to improve the quality of emergency nursing.
出处
《护理实践与研究》
2012年第12期108-109,共2页
Nursing Practice and Research
关键词
急诊护理
风险管理
护理操作
护理风险
Emergency nursing
Risk management
Nursing operation
Nursing risk