摘要
从运维服务体系、运维支撑手段、网络质量体系、对客户服务的支撑能力、网络资源利用率管控、队伍建设等维度,提出了提升全业务运维服务能力的六项措施,阐述了工作思路和实施要求。
It presents 6 measures on improving all service operation and maintenance capability from the aspects of operation and maintenance system, operation support means, network quality system, supporting capability on serving customers, network resource use ratio control and operation staff team construction. It also expounds the working considerations and implementing requirements
出处
《邮电设计技术》
2012年第6期76-79,共4页
Designing Techniques of Posts and Telecommunications
关键词
运维服务体系
运维支撑手段
网络质量体系
客户服务支撑
Operation and maintenance service system
Operation and maintenance support system
Network quality system
Customerservice support
