社会公众参与的档案利用服务质量评价初探

对档案利用服务质量的评价不能只停留于综合档案馆的自我评价,社会公众即档案利用者才是档案利用服务质量评价的主体力量。本文从利用者本位的视角出发,尝试提出了一种社会公众参与的档案利用服务质量评价的指标体系和评价量表,以期推动综合档案馆档案利用服务质量的规范化管理。

The evaluation of archives utilization service quality can not only stay to be merely self-evaluation in the General Archives,and Archive users are the main force of evaluation of its archives utilization service quality.From the perspective of using the standard,this article tried to put forward an index system and evaluation scale for Public participation in archives utilization service quality evaluation,in order to promote the standardized management of archives service quality in the General Archives.