摘要
按照精细化管理思路对门诊流程进行改进,使门诊病人就诊时间明显缩短,就医感受明显改善,满意度显著提高。
The outpatient process was improved in accordance with meticulous management and outpatient visit time was shortened significantly and patients experience and satisfaction rate was improved significantly.
出处
《医院管理论坛》
2012年第7期27-28,共2页
Hospital Management Forum
关键词
门诊流程
精细化管理
优质服务
outpatient process
meticulous management
quality service
