基层医院创建优质护理服务的体会

Experience of creating high-quality care services for primary hospitals

目的探讨和分析基层医院创建优质护理服务的方法和途径。方法通过转变观念、规范服务、更新制度、管理创新等方式建优质护理服务。结果患者的满意度明显提升,护理的安全性得到有效的保证,护理人员的综合素质得到明显的提高以及社会价值得到充分的体现。结论优质护理服务的实施和差异个性化的服务提高我院的社会形象和地位,同时对患者满意度的提高、护理质量的全面提升、护理人员综合素质的提升以及社会价值的体现具有重要的意义,值得大力推广。

Objective To investigate ways and means of creating high--quality care services for primary hospitals. Methods To build high--quality care services through a changing concepts, stand- ardize services, system updates, management innovation. Results Patient satisfaction had improved sig- nificantly, the safety of the care were effectively guaranteed, the overall quality of the nursing staff had been significantly improved as well as social values were fully reflected. Conclusions Implementation and differences in the personalized service of high quality care services have great significance for improving the social image and status of the hospital, raising the overall quality of care to improve patient satisfac- tion, and enhancing the quality of nursing and social value of the expression.