关于客户关系管理系统的初步设计

Preliminary Design of Customer Relationship Management System

介绍了系统的开发背景以及课题意义,并对系统进行了详细的可行性分析(包括对软件的开发工具SQL Server和ASP.NET工作原理的详细介绍)。按照软件的开发步骤,从管理系统的需求分析到总体设计到详细设计阐述了系统的功能实现过程。本企业管理系统是根据现这种现状设计的一个面向中小型企业的简单任务管理系统,主要实现对公司职员的任务管理。客户关系管理系统(CRM)是典型的管理信息系统,其主要开发包括后台数据库的建立和维护以及前端应用程序的开发两个方面。目前国内类似管理平台还尚不成熟,因此本项研究具有一定的创新性和实践意义。

This paper introduced the development background and subject system significance of the system, and made a detailed fcasibility analysis on the system （including the detailed introduction of software＇s development tool SQL Server and ASP.NET work principle）, and then expounded the realization process of function of the system, starting from its requirements analysis to the overall design to detailed design, according to the software＇s development steps. The enterprise management system is a simple task management system designed by facing with SMEs according to the current situation, which mainly realizes the task management of company staff. Customer Relationship Management （CRM） system is the typical information management system, and its main development includes the setting and maintenance of background database as well as development of front-end application. At present, domestic similar management platform is still immature, therefore, this study has innovativeness and practical significance.