3Zeithaml V A. Consumer perceptions of price, quality, and value: A means - end model and synthesis of evi- dence [ J ]. Journal of Marketing, 1988,52 (3) :2 - 22.
4w.钱·金,勒妮·莫博涅.蓝海战略[M].北京:商务印书馆,2010:39.
5LAM T, ZHANG H Q, BAUM T. An investigation of em- ployees' job satisfaction:The case of hotels in Hong Kong [ J ]. Tourism Management, 2001,22 ( 2 ) : 157 - 165.
6ZEITHAML V A. Consumer Perceptions of Price, Quali- ty, and Value:A Means-End Model and Synthesis of Evi- dence. Journal of Marketing, 1988,52( 3 ) :2 - 22.
7MOBLEY W H. Intermediate linkage in the relationship between job satisfaction and employee turnover[ J]. Jour- nal of Applied Psychology, 1977, 62 (2) :237.
8TETY R P, MEYER J P. Job satisfaction, organizational commitment, turnover intention, and turnover : path ana- lyses based on meta-analytic findings [ J ]. Personnel Psy- chology, 1993, 46(2) :259 -293.
