摘要
物流服务质量已成为制约物流企业生存发展的关键因素,文章通过调查研究,分析了云南物流企业服务质量的现状及存在的主要问题,提出了提高云南物流企业物流服务质量的途径。
Logistics service quality has become the main logistics enterprise＇s survival and development of the key factors, through investigation and research, this paper analyzes the logistics enterprise service quality in yunnan the present situation and the existing problems, pats forward the improving yur, nan logistics enterprrise logistics service quality approach.
出处
《物流科技》
2012年第7期56-59,共4页
Logistics Sci-Tech
关键词
物流企业
服务质量:提升途径
logistics enterprises
service quality
enhancing approaches
