医患关系管理系统(HCRM)的开发

CONSIDERATION ON DEVELOPING A DOCTOR-PATIENT RELATIONSHIP MANAGEMENT SYSTEM BASED ON THE CONTRADICTION OF DOCTOR-PATIENT RELATIONSHIP

近年来,日趋紧张的医患关系不仅正在严重冲击着医疗服务市场,而且已成为社会不和谐的因素。医患关系的矛盾的主体是医护人员和病人,那"解铃还须系铃人",我们就从医护人员主体下手,设计了共同参与型的模式方案,这个方案就是:由医护人员与病人的主动性等同角度考虑,开发设计了由信件(包括明信片)、邮件、分类疾病病种网站和论坛、短信(包括彩信)、IP语音电话多媒体平台下的医患关系管理系统,通过医患双方之间的互动随访,拉近矛盾主体之间的心理距离,建立相互之间的理解和信任。

In recent years, the doctor- patient relationship is increasingly serious, not only impacting the medical service market, but also becoming a social disharmonious factor. The main contradictary aspect of the doctor- patient relationship is between the medical staff and patients. So according to an old saying, ＂who started the trouble, who should slove it＂, we start from heahhcare staff, to design the type pattern scheme to participate in for them. Tthat is： from the angle of equal activeness of medical staff and pa- tients, we developed the doctor - patient relationship management system by letters （ including postcards）, mail, classification of disease disease sites and forums, message （including MMS）, IP voice telephone and multimedia platform. Through the doctor -patient interaction between follow - up, the psychological distance between the medical staff and patients become closer and mutual understanding and trust will be established.