门诊诊间预约挂号服务的应用与效果

Application and Effects of Inter-clinic Appointment Service of Subsequent Visit

目的探讨门诊诊间预约挂号服务模式,以优化预约挂号流程。方法前期做好筹备工作,并对社会广泛宣传;制订诊间预约挂号的有关管理规定,按照规定组织实施;规范专家门诊的管理。结果开展诊间预约挂号服务后,门诊量、预约数、患者满意度明显提高,无一例患者投诉。结论开展诊间预约挂号服务,可以优化门诊流程,节省患者时间和费用,降低院内感染风险,提升医院管理水平。

Objective To explore the inter-clinic appointment service mode to optimize appointment procedure. Methods Full preparation and publicity should be conduced. Management regulations should be established on clinic appointment and conducted accordingly. The management of consulting clinic should also be standardized. Results An obvious rise could be seen in the number of outpatient service and clinic appointment. Patient satisfaction was improved obviously without patient complaint. Conclusion The interclinic appointment service can optimize outpatient service process, save time for patients, reduce cost and nosocomial infection risk and improve the management level.