我国社区体育健身俱乐部公共服务绩效评估研究

On Public Service Performance Assessment in Chinese Community Sport Fitness Clubs

运用文献资料、问卷调查、访谈等研究方法,分析社区体育健身俱乐部公共服务绩效评估的内涵及现状。结果显示:社区体育健身俱乐部公共服务绩效评估主体以政府官员和专家学者为主,评估内容包括服务项目、数量、质量和社会影响;政府获取社区体育健身俱乐部服务信息的途径包括考核材料、活动总结等;评估结果突出激励与约束、引导与示范、竞争与发展的作用。应加强社区体育健身俱乐部绩效评估理论研究,实施服务绩效分类评估,重视评估结果的反馈与运用,建立必要的服务问责机制,培育并发挥第三方评估机构的作用。

Based on the literature review,questionnaire,interview,the research explores the current situation of public service performance assessment in Chinese community sport fitness clubs.The results show that the assessment body mainly includes government officials and experts,and the assessment content covers service items,quantity,quality and social influence.Besides,government obtains information about the service of community sport fitness clubs from assessment materials and activity report.The assessment results focus on the function of stimulation and restriction,guidance and demonstration as well as competition and development.Finally,the paper proposes that theoretical study on performance assessment of community sport fitness clubs should be strengthened;a classified assessment of service be executed;the feedback and application of assessment result be valued;accountability system be enforced and the third assessment party be fostered.