细节管理在提高住院患者护理满意度中的作用

The function of detail management in improving patient satisfaction

目的:探讨细节管理在提高住院患者护理满意度中的作用。方法:培训护理人员,严格落实各项规章制度,建立科学工作方法,完善护理质控体系,建立《住院患者满意度调查册》。结果:细节管理加强了护士与患者的沟通,有效地避免了护患纠纷,提高了住院患者的护理满意度。结论:做好细节管理工作,避免护理差错发生,加强护患的有效沟通,能够有效地避免纠纷,提高住院患者的满意度,提高护理服务质量。

Objective ：To discuss the function of detail management in improving patient satisfaction. Methods：To train paramedic,implement bylaw bylaw,establish a scientific working methods,improve the system of care quality control and establish a ＂hospital patient satisfaction survey volumes＂. Results ：The detail management enhanced com- munication and effectively avoided disputes between nurses and patients, and also improved patient satisfaction with patient care. Conclusion：Excellent detail management can avoid the occurrence of nursing errors,enhance effective communication between nurses and patients, effectively avoid disputes,improve hospital patient satisfaction and improve the quality of nursing service.