人文关怀在优质护理服务工作中的应用

Application of humanistic care in quality care

目的探讨人文关怀在优质护理服务中的运用,强化护理责任感、落实基础护理,提高护理质量,提高患者满意度。方法通过营造良好的病区环境,增强护士综合素质和主动服务的意识,夯实基础护理,提供安全的护理,实施出院后的延续护理等措施,为患者提供优质护理。结果人文关怀在优质护理服务中的运用,切实提高了护士主动服务的意识,患者满意度和护理质量得到了提高,护理纠纷减少,患者满意度由85.77%提高到97.50%(P<0.01)。结论人文关怀在优质护理服务活动中,提升了护士与患者主动沟通的能力,促进患者的恢复,达到真正意义上的护患和谐、医患和谐和社会的和谐。

Objective To investigate the application of humanistic care in quality care, strengthen the care responsibility, implement primary care, improve quality of care and improve sat- isfaction of patients. Methods We provide quality care for patients by creating good ward environ- ment, strengthening overall quality of nurses and the awareness of nurses＇ active service, reinforcing primary care, providing safe care and implementing extending care after discharge. Result Hu- mane care using in the quality care can effectively improve the awareness of nurses active service, patient satisfaction and care quality have been improved, at the same time, the nursing dispute have been reduced. Patient satisfaction improve from 85.77 % to 97.50 %. Conclusion Humanistic care in quality care can improve the active communication ability of nurses to patients, promote the pa- tient＇s recovery, and achieve the harmony of nurse- patient,physician- patient and social in a real sense.