对我国航空运输服务创新的探讨

服务创新对提升我国航空运输业竞争力具有重要意义。在阐述我国航空运输服务领域实施服务创新必要性的基础上,分析服务创新在航空运输服务中的体现,进而剖析当前我国航空运输服务创新中的主要问题及原因,最后,提出实施我国航空运输服务创新的路径。分析表明:鉴于航空运输业的特殊性,我国民航运输服务创新只有从完善创新政策、构建新的服务创新体制机制入手,形成政府、机场、航空公司、空管部门、航空销售代理企业和航空旅客的良性互动,才能够有效推动我国民航运输业的服务创新。

Service innovation has important meaning for improving the competitiveness of civil aviation transport industry in our country. Based on the elaborating the necessity of service innovation in our country＇ s aviation transportation service, this paper ana- lyzes the demonstration of service innovation in aviation transportation service, and then analyzes main problems and causes of our country＇s aviation transportation service innovation. At last, put forward the path to implement our country＇s aviation transportation service innovation. The analysis indicate that in the view of specialty of aviation transportation industry, it is imperative for our country＇s civil aviation service innovation to start with improving innovative policies, and building new ser- vice innovative system and mechanism, and then create good interaction among the governments, airports, airlines, air traffic management sectors, aviation sale agent enterprises, and air passengers so as to promote the service innovation of our country＇s civil transportation industry This paper, firstly expounds the necessity of service innovation in aviation transport service.