从细节服务谈高校图书馆图书流通工作

Discussion on Book Circulation Work in College and University Libraries from the View of Service Details

阐述细节服务在高校图书馆流通管理中的作用,分析流通服务中细节的具体表现,包括服务环境细节、沟通细节、规范操作细节等,提出进一步加强细节服务的对策,如转变观念、加强标准规范建设等。

The paper elaborates the function of service details in circulation management in college and university libraries,analyzes the concrete performances of the service details,including environment details,communication details and regulated operation details,then puts forward corresponding countermeasures,such as transforming the ideas,strengthening standards and specifications construction,etc.