高校IT运维服务建设内容浅析

College IT Operation&Maintenance Service Construction Content Analysis

结合上百家高校的运维和服务经验,梳理并提出高校IT运维服务建设内容,从工程实践角度将部分ITIL流程和规范落地,以供各高校在IT系统建设、日常运维过程中予以借鉴。

This paper combined with hundreds of university operation and service experience,combing and put forward the IT service content of construction,from the angle of engineering practice will be part of the ITIL process and specification for landing,all colleges and universities in the IT system construction,daily operation process to draw lessons from.