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基于QoE综合评估的WCDMA网络质量投诉处理 被引量:1

WCDMA Network Quality Complaint Handling Utilizing Integrated QoE Evaluation
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摘要 在分析目前WCDMA用户网络质量投诉类型、投诉处理现状及存在问题的基础上,引入了QoE评估概念;详细阐述了QoE主/客观评价方法及移动网络指标和QoE间的关联性、QoE综合评估模型的设计思路、QoE主观评估综合使用、STE/TTE的引入、QoE综合评估模型运行步骤及应用QoE综合评估模型时应注意的有关问题。 It analyzes the type of the complaints on WCDMA network quality,complaint handling states and the existing problems.Based on the above,it introduces QoE evaluation.It expounds subjective and objective QoE evaluation method and the relationship between mobile network index and QoE,the design consideration on QoE integrated evaluation model,QoE subjective evaluation utilization,the introduction of STE/TTE,QoE integrated evaluation model operation procedure and the issues for attention on using QoE model.
作者 许致远
出处 《邮电设计技术》 2012年第8期84-89,共6页 Designing Techniques of Posts and Telecommunications
关键词 3G 用户体验 WCDMA 移动网络指标 用户投诉 服务质量 3G QoE WCDMA Mobile network parameter Consumer complaint Service quality
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